We offer a 100% refund policy if you are not satisfied with your subscription or advertisement within a given period of time as provided below. It is important for us to keep you as a customer and to stay with us as long as you have your business.
Business Directory Listings Refunds
First, we offer a free trial period for all business listings. Once you are charged for your listing “if within the first 30 days” you decide to cancel your listing subscription we will refund to you 100% of your subscription fee within only the first thirty days.
So, if after your free trial is over and you pay for several months we will not refund you as you did not cancel within the first 30 days after the free trial period.
Banner Advertising Refunds
Banner advertising refund policies are as follows:
- Once the banner ad is set in place you “must” allow for us to contact you. You must send us an approval email to start the ad. If you do not send us an approval email then the ad will be taken down immediately. Alternatively you can leave a recorded message which you authorize us to keep on file with your verbal approval.
- We DO NOT offer a 100% satisfaction guarantee refund in the first 30 days. All refunds are based upon a fully earned 30 day increment basis. As an example if you go “a day” into the next month that month is fully earned. However, if we have a systems or software failure and your ad does then not display as requested then we do offer a 100% refund guarantee.